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Our CX & Design solutions
Customer Experience Strategy
Delivering exceptional customer experiences is at the heart of every business. Our team is dedicated to helping you create a holistic customer experience strategy. This includes defining a vision and principles, customer journeys and personas, as well as a structured management model for future development. Our core focus is on creating seamless omni-channel experiences.
Digital & UX Design
In today's increasingly digital world, the value of human interactions is more significant than ever. We help you craft digital concepts that are both feasible and desirable, while ensuring that they also spring to life. Our use of the best principles of UX/UI design and usability testing guarantees a seamless digital experience tailored to your users’ needs.
People & Culture
We are here to support you in creating an exceptional employee experience. Our team is committed to helping you understand the key building blocks of an employee journey, facilitating impactful organizational change and supporting continuous improvement through team coaching. Our aim is to foster a culture of collaboration and creativity, ensuring your teams reach their full potential.
Service Design
In a rapidly changing world, the importance of good services is growing by the hour. We use design methods to help you create service concepts and business models that are loved by your customers, while also ensuring financial sustainability and feasibility for your company. Our expertise spans from research to ideation and creating concepts, building prototypes and validating ideas.
What we offer
Technology
Bring the entire customer journey as part of one continuum - from both technology's and customer experience's point of view. Whether it is HubSpot deployments or data architecture design, we support you.
Strategy
Who and where are your customers and which channels are they using? Our service design experts help defining the buyer personas, customer purchase journey and customer service processes.
Support
Bring change as a part of your everyday routines. To ensure the best possible end result, our experts will be supporting your team and providing continuous development throughout the change process.
